Privacy Policy

Effective Date: April 16, 2026

1. Introduction and Company Information

Maple Ridge Learning Academy (“Maple Ridge Learning Academy,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of students, parents/guardians, applicants, employees, contractors, website visitors, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of operating our school and related services, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws and educational requirements.

Business Name: Maple Ridge Learning Academy
Address: 2450 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: [email protected]
Phone: +1 (416) 782-4593

2. Data Collection and Processing

We collect personal information that is reasonably necessary to operate our school, provide educational services, manage admissions, communicate with families, meet legal obligations, and maintain a safe learning environment.

Depending on your relationship with us, we may collect the following categories of personal information:

Identification information: name, date of birth, gender, student ID, parent/guardian name, and contact details.
Contact information: mailing address, email address, telephone number, emergency contact details.
Educational information: academic records, attendance, grades, assessments, learning support needs, disciplinary records, and program participation.
Health and safety information: medical conditions, allergies, emergency medical information, accessibility needs, and incident reports where required for student safety.
Financial information: tuition payment details, billing records, and related administrative information.
Application and enrollment information: admissions forms, transcripts, references, and supporting documents.
Employment and volunteer information: resumes, qualifications, background check results, references, payroll details, and tax-related information.
Technical and usage information: IP address, browser type, device information, and website usage data collected through our website or digital platforms.
Communication records: emails, messages, call notes, and other correspondence with us.

We may collect personal information directly from you, from a parent or guardian, from authorized representatives, from schools or educational institutions, from government bodies where permitted by law, and from service providers assisting us in operating our school.

We process personal information by collecting, recording, organizing, storing, using, disclosing, transferring, and, where necessary, deleting or anonymizing it.

3. Purpose of Data Processing

We use personal information for the following purposes:

to assess applications and manage admissions;
to enroll students and administer educational programs;
to provide instruction, academic support, and student services;
to communicate with students, parents/guardians, and authorized contacts;
to manage attendance, assessments, progress reporting, and records;
to maintain student health, safety, and emergency preparedness;
to process tuition, fees, refunds, and other financial transactions;
to comply with legal, regulatory, accreditation, and reporting obligations;
to conduct employment, volunteer, and contractor administration;
to operate and improve our website, systems, and internal operations;
to detect, prevent, and investigate fraud, misconduct, security incidents, or policy violations;
to respond to inquiries, complaints, and requests;
to send administrative notices and, where permitted, school-related updates and communications.

4. Legal Basis for Processing

We process personal information only where we have a lawful basis to do so under applicable Canadian privacy laws. Depending on the circumstances, our legal basis may include:

Consent: where you have given us consent, including express consent where required.
Contractual necessity: where processing is necessary to provide educational services, manage enrollment, or fulfill agreements with students, parents/guardians, employees, or vendors.
Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests.
Legitimate interests / reasonable purposes: where permitted by law, including for school administration, safety, fraud prevention, and operational security, provided such interests are not overridden by your rights and interests.
Public interest and educational administration: where applicable to the operation of a school and related educational responsibilities.

Where we rely on consent, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information only as necessary and only to the extent permitted by law, including to the following categories of recipients:

Service providers: IT hosting, cloud storage, student information systems, payment processors, communication tools, security providers, and administrative support vendors.
Educational partners: testing organizations, learning platform providers, tutors, counselors, and other educational service providers supporting student learning.
Government and regulatory authorities: where required or authorized by law, including education authorities, tax authorities, and law enforcement.
Professional advisors: lawyers, accountants, auditors, insurers, and consultants.
Emergency contacts and healthcare providers: where necessary to protect the health or safety of a student or other person.
Other schools or institutions: where requested by you or authorized by a parent/guardian, or where necessary for transfers, transcripts, or academic records.

We require third parties that process personal information on our behalf to protect it through appropriate contractual, technical, and organizational safeguards and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers or partners may store or process personal information outside of Canada, including in other provinces, the United States, or other countries. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by contractual safeguards, security measures, and privacy practices appropriate to the sensitivity of the information.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, reporting, and recordkeeping requirements, and to resolve disputes or enforce agreements.

Retention periods vary depending on the type of information and the purpose for which it is used. For example:

student academic and enrollment records may be retained for the period required by applicable education and recordkeeping laws;
financial and tax records are retained for the period required by law;
employment records are retained as required for payroll, tax, workplace, and legal compliance;
website and technical logs are retained for a limited period necessary for security and operational purposes.

When personal information is no longer required, we will securely destroy, delete, anonymize, or de-identify it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable legal restrictions, you may have the following rights regarding your personal information:

Access: to request confirmation of whether we hold personal information about you and to obtain access to it.
Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
Erasure: to request deletion of personal information in certain circumstances, subject to legal and operational retention requirements.
Restriction: to request that we limit the processing of your personal information in certain circumstances.
Data portability: to request a copy of certain personal information in a structured and commonly used format, where applicable by law.
Objection: to object to certain processing activities, including where we rely on legitimate interests or reasonable purposes, subject to legal exceptions.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding. In some cases, we may not be able to comply with a request due to legal, contractual, or educational recordkeeping obligations.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services, communicate with you, or maintain specific records where consent is required. In some cases, we may continue to process personal information where another lawful basis applies or where required by law.

10. Right to Complain

If you have concerns about our privacy practices, we encourage you to contact us first so that we can try to resolve the issue promptly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include:

access controls and role-based permissions;
password protection and authentication measures;
secure storage and encryption where appropriate;
staff privacy and confidentiality training;
monitoring and logging of system access where appropriate;
physical security measures for paper and on-site records;
vendor due diligence and contractual privacy obligations.

While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact us:

Maple Ridge Learning Academy
2450 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: [email protected]
Phone: +1 (416) 782-4593

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Any updated version will be posted on our website or otherwise made available to you.

The “Effective Date” at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect personal information.

By using our services, submitting personal information to us, or interacting with our school, you acknowledge that you have read and understood this Privacy Policy, subject to applicable law.

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